To get to this area, users access shsitaly.com (www.shsitaly.com) from a browser. Browsing and transmitting a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.

These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the shsitaly.com site in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by:

SHS S.r.l.s.
Via del Poggetto 439 S. Anna 55100 Lucca (Italy)

Before accessing the products provided on the site, users must read these General Conditions of Sale which are deemed to be generally and unequivocally accepted at the time of purchase.

Users are asked to download and print a copy of the purchase form and these General Sales Conditions, whose terms shsitaly.com reserves the right to modify unilaterally and without notice.

Use of the site and subsequent access to products supplied by the site and for purchase is possible in the following languages: Italian.

These General Conditions of Sale govern the offering, forwarding and acceptance of purchase orders for products on shsitaly.com and do not, however, govern the provision of services or the sale of products by parties other than the seller who are present on the same site through links, banners or other hypertext links.

Before placing orders and purchasing products and services from different parties, we suggest that you check their sales conditions.

In order to proceed with the purchase agreement, users must click on the PURCHASE button (or GO TO CART if the change is not feasible), which will lead to an order summary containing: the image of the product intended for purchase and the relative price, the surcharge relating to shipping costs, and the total price of the items present in the cart.

Before concluding the agreement, users will be asked to confirm that they have read the General Sales Conditions, the Privacy Policy and the Return Policies.

The purchaser will be obliged to pay the purchase price when the online order forwarding procedure is completed. This will be done by clicking on the PLACE ORDER button at the end of the guided procedure.

Once the agreement is concluded, the seller takes charge of the order for its fulfillment.

When completing the registration procedures, users agree to follow the instructions on the site and to provide their personal data in a proper and truthful manner.

Confirmation must be sent within no more than 3 days, after which time, in the absence of confirmation, shsitaly.com shall be released from any commitment towards the user.

The confirmation shall in any case exempt shsitaly.com from any liability regarding the data provided by the user. The user agrees to promptly inform shsitaly.com of any changes to the data he/she has provided at any time.

If the user sends inaccurate or incomplete data or also in the event that there is a dispute by the interested parties about the payments made, shsitaly.com shall have the right to not activate or to suspend the service until the related errors are rectified.

Upon the first request for activation of a profile by the user, shsitaly.com will assign the same a username and password. The latter recognizes that these identifiers constitute the system for validating the user’s access to the Services and the only system suitable for informing the user that the actions performed through such access will be attributed to him/her and will be legally binding on him/her.

The user agrees to maintain the secrecy of his/her access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.

Product availability refers to the actual availability at the time the purchaser places the order. This availability must, however, be considered purely indicative because, due to the simultaneous presence of multiple users on the site, products might be sold to other customers before the order is confirmed.

Even after order confirmation e-mail has been sent, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected by removing the unavailable product and the purchaser will be immediately notified via e-mail.

If the purchaser requests that the order be cancelled, thereby terminating the purchase agreement, shsitaly.com will refund the amount paid within 30 days from the moment in which shsitaly.com became aware of the purchaser’s decision to terminate the agreement.

shsitaly.com sells: additives for fuels (diesel and gas), additives for motor oil and gear oil, coolant, polish, products and machinery for the sanitation of interiors.

You can find detailed information on these products at https://www.shsitaly.com/catalogo/.

The price of the products will be that indicated upon each visit to the site, except where there is an obvious error.

In the event of an error, shsitaly.com will notify the purchaser as soon as possible, allowing for confirmation of the order at the correct amount or for cancellation. In any case, shsitaly.com will not be obliged to supply what is sold at the lower, and incorrectly indicated, price.

Prices on the site are inclusive of VAT, but do not include shipping costs. Prices are subject to change at any time. Price changes do not affect orders for which an order confirmation has already been sent.

Once products have been selected, they will be added to the cart. All that is necessary is to follow the instructions for the purchase by entering or verifying the information requested at each step of the process. Order details can be changed before payment.

Payment can be made via: PayPal, credit card, bank transfer, cash on delivery.

shsitaly.com ships to the following geographical areas: Italy and Europe, and does not ship to companies that provide domiciliation services.

Delivery takes place no more than 5 days from the date of order confirmation.

If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the place where the order is located and how to agree on a new delivery.

If you are not able to be present at the delivery location at the agreed time, we kindly ask you to contact us again to agree on a new delivery date.

If the delivery cannot take place for reasons not attributable to us after 5 days from the date on which the order is available for delivery, we will assume that termination of the contract is intended.

As a result of the termination, the amounts will be returned, including delivery costs with the exclusion of any additional costs deriving from the choice of a delivery method other than the ordinary method offered without undue delay and, in any case, within 30 days from the date of termination of the contract. The transport resulting from the termination of the contract may incur additional costs that will be borne by the purchaser.

Shipping costs are charged to the purchaser and are explicitly pointed out at the time the order is placed.

The risks relating to the products will be transferred to the purchaser upon delivery. Ownership of the products is deemed to occur upon receipt of the complete payment of all amounts due for the products, including shipping costs, or at the time of delivery, if this occurs later.

The seller is responsible for any defect in the products offered on the site, pursuant to the provisions of Italian law.

In the event of a defect in the purchased products, the purchaser who has entered into the agreement as a consumer shall be entitled to have the products restored to compliance free of charge, either by repair or replacement, or to obtain an appropriate price reduction or termination of the agreement relating to the disputed goods and the consequent refund of the purchase price.

All return costs for defective products will be borne by the seller.

In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase agreement without any penalty and without specifying the reason, within the term of 14 days pursuant to Art. 57 of Legislative Decree 206/2005, starting from the date of receipt of the products.

The purchaser who intends to exercise the right of withdrawal must notify shsitaly.com of this decision by making an explicit statement, which may be sent by registered letter with return receipt or by accessing the CONTACT section on the shsitaly.com site, and opening a return request procedure.

The purchaser may also exercise the right of withdrawal by sending any explicit statement containing his/her decision to withdraw from the agreement or, alternatively, by submitting a standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014, though not required. Alternatively, the purchaser may fill out the return form available at https://www.shsitaly.com/resi/.

The goods must be returned to:

SHS S.r.l.s.
Via del Poggetto 439 S. Anna 55100 Lucca Italy

The goods must be returned intact, in the original packaging, complete in all their parts and with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products returned within no more than 30 days.

As required by Art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the reimbursement until receipt of the goods or until the purchaser demonstrates that he/she has returned the goods.

The site shall send the refund using the same payment method chosen by the purchaser during the purchase. In the case of payment made by bank transfer, and if the purchaser intends to exercise his/her right of withdrawal, he/she must provide his/her bank details:

IBAN, SWIFT and BIC necessary for the refund.

The purchaser’s data is processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the relative section containing the information on privacy and cookies pursuant to Art. 13 of the Legislative Decree of June 30, 2003 (Information on cookies).

In the event that one of the clauses of these General Conditions of Sale is invalid for any reason whatsoever, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

Any request for information can be sent by e-mail to info@shsitaly.com, or by mail to SHS S.r.l.s. Via del Poggetto 439 S. Anna 55100 Lucca (Italy)
These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any other prevailing mandatory regulations of the purchaser’s usual country of residence. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and/or consequent to them must be resolved exclusively by the Italian court system. In particular, if the purchaser holds the status of Consumer, any disputes must be resolved by the court of the place of his/her domicile or residence according to the applicable law.

We remind you that, if you are a consumer and you have submitted a complaint relating to an agreement concluded through this site, but it was not possible to resolve the dispute that is the subject of the complaint, by contacting us you will be provided with information about the organization or bodies for Alternative Dispute Resolution for the out-of-court resolution of disputes (so-called ADR bodies, as indicated in articles 141-bis and following of the Consumer Code), specifying whether or not we use these bodies to resolve the dispute.

We also remind you that a European platform has been set up for the online resolution of consumer disputes (so-called ODR platform). The ODR platform may be consulted at the following address: webgate.ec.europa.eu; through the ODR platform, it is possible to consult the list of ADR bodies, find a link to the website for each of them and start an online resolution procedure for the dispute in which you are involved.

In any case, whatever the outcome of the out-of-court dispute settlement procedure, your rights to contact the ordinary court are reserved, and, if the conditions are met, to initiate an out-of-court resolution of disputes relating to consumer relations through use of the procedures referred to in Part V, Title II-bis of the Consumer Code

These terms and conditions were drawn up in February 2021